Progress Delivery is a forwarding and assisted-purchase platform for customers who buy goods online and need reliable international delivery.

Registration is free. Complete sign-up, verify your email, and add a valid shipping address in your profile before placing your first request.

Yes. Use an assisted request or Shopper request in the country where the store operates, and include direct product links and order details.

There is no strict platform-wide cap, but very large orders may be split into separate requests for processing and risk control.

Yes. We can combine multiple incoming parcels and repack them into a smaller box when possible to reduce shipping cost while keeping items protected.

Customs value is used by destination customs to assess duties. Insurance value is the maximum reimbursable amount for insured loss or damage. These declared values must match.

Depending on country and account status, available methods may include card payments, PayPal, cryptocurrency, and bank wire transfer.

No hidden charges. Service and shipment fees are shown before confirmation, and any additional carrier or banking fees are indicated in the flow.

Card, PayPal, and crypto payments are usually posted quickly, while bank wire transfers normally require about 5-7 business days.

Most declines come from bank-side security checks, international payment restrictions, or billing address mismatch. Verify details and contact your card issuer first.

Please allow up to 24 hours for posting in edge cases. If it still does not appear, open a support ticket and attach transaction details.

Not required. You can add funds when your parcel arrives and you are ready to create the outbound shipment.

Final price depends on destination, selected carrier, parcel weight and dimensions, plus declared value. You can estimate it in the shipping calculator.

Method availability is validated against the specific parcel at checkout. Size, weight, declared value, or destination rules can block some options.

Most outbound requests are processed within 1-2 business days. Cutoffs, weekends, carrier pickups, and holidays can affect final dispatch timing.

Personal labels and third-party shipper accounts are not accepted for regular outbound shipping. Prepaid labels are supported only for merchant returns.

Open your account, go to sent shipments, and follow the tracking link for each parcel. Tracking support depth depends on the chosen carrier service.

Some routes update only after handoff between hubs or after arrival in destination country. If status is frozen too long, contact support at [email protected].

Log in, open the shipment record, and submit a support ticket with order details and supporting photos. Our claims team will guide the next steps.

Open a support ticket immediately and attach label and contents photos. We will verify the case and provide return or correction instructions.

We run an internal search first. If not found, a claim process starts and reimbursement is based on declared value and confirmed purchase proof.

Select insurance at mail-out checkout. Without an explicit insurance selection, compensation options may be limited.

Deadlines vary by carrier: damaged or missing contents are usually reported within 10 days after delivery; lost-transit windows are carrier-specific and can range from 30 to 120 business days.

Usually seller invoice/receipt, tracking reference, and photos of outer and inner packaging. In some postal cases, a local carrier/post office report is also required.

Check the store return policy first. Then create a return request from your account and follow the workflow for prepaid label or paid return shipment.

Go to account settings and submit a refund request. All active parcels must be processed before refund approval.

Refunds are sent to the original payment method when possible. Internal processing usually takes 2-3 business days; card reversals may take additional bank time.

Yes, but only to supported destinations and carriers. Perfume is treated as dangerous goods, so extra restrictions, surcharges, and quantity limits apply.

Yes. Contact our risk team through support with shipment and transaction details. We treat fraud reports with priority and follow a zero-tolerance process.

The fastest route is a support ticket from your account. You can also reach us by email: [email protected].